
ITIL® 4 Digital and IT Strategy
This course is tailored for professionals aiming to develop strategic capabilities in the digital and IT landscape using the ITIL 4 framework's Digital and IT Strategy module. Participants will learn essential concepts, principles, and practices for formulating and executing effective digital and IT strategies. By the end of the course, attendees will be equipped with the skills to drive digital transformation, align IT strategies with business goals, and ensure sustainable competitive advantage in their organizations.
Course Objective
Overall aim of this course is to learn how to use the ITIL guiding principles in digital and IT strategy decisions and activities. You will also understand how to leverage digital strategy to react to digital disruption and comprehend the relationship between digital and IT strategy, the service value system, and the service value chain to create value. The course will teach you how an organization uses digital and IT strategy to remain viable in environments disrupted by digital technology. You will learn strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence. Finally, you will learn how to effectively implement a digital and IT strategy.
"As we look ahead into the next century, leaders will be those who empower others."
Bill Gates


What You Will Be Able to Do After the Course
✅ Develop and execute effective digital and IT strategies.
✅ Lead and manage digital transformation initiatives within your organization.
✅ Ensure IT strategies support and drive business objectives.
✅ Identify and address risks and opportunities associated with digital and IT strategies.
✅ Utilize the service value system and service value chain to create and enhance value.
✅ Promote innovation and continuous improvement in IT services.
✅ Make informed strategic decisions to maintain a competitive edge.
Training Materials
During the transition of the course, participants will have access to training materials developed and accredited by PeopleCert.
Certification Exam
This course helps to prepare for the certification of “ITIL® 4 DITS that is based on two assessment types: a multiple-choice exam and a set of practical assignments.


Course Agenda
1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
-
Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
​
2. Understand how to leverage digital strategy to react to digital
disruption
-
Understand the following concepts: Digital Technology, Digital Business, Digital Organization, Digitization, Digital Transformation.
-
Understand the following concepts: Business strategy and business models, Digital and IT Strategy, Products, Services.
-
Know how to explain the relationship between Digital and IT Strategy and the components of the ITIL SVS​
​
3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value:
-
Environmental analysis in terms of external and internal analysis
​​​
4. Understand how an organization uses Digital and IT Strategy to
remain viable in environments disrupted by digital technology
-
Know how to show how an organization’s viability is related to how agile, resilient, lean, continuous and cocreational it is
-
Know how to analyse the VUCA factors and address them in a Digital and IT Strategy
-
Learn and compare three levels of digital disruption: Ecosystem, Industry/Market, Organizational
-
How an organization’s position in a particular market or industry is influenced by the following factors: Achieving customer/market relevance, Achieving operational excellence, Internal and external focus, Balanced approach
-
Use a digital positioning tool to determine the appropriate position for a digital organization​​
​​
5. Understand strategic approaches made possible by digital and
information technology to achieve customer/ market relevance and
operational excellence
-
Know how to apply the following approaches to achieve customer/market relevance: Customer journeys, Omnichannel delivery and support, Context-sensitive delivery and support, Customer analytics, Customer feedback and 360° approaches
-
Know how to achieve operational excellence in the four dimensions of service management
-
Understand the financial aspects of Digital and IT Strategy in terms of the following: Financial policies, Portfolio optimization, Funding projects, products and services, Balancing the cost of innovation and operation, Charging models.
-
Assess strategic approaches for digital organizations
​​​​
6. Understand the risks and opportunities of Digital and IT Strategy
-
The concept of risk management in the context of a digital organization
-
In the context of Digital and IT Strategy, how to: identify risks, assess risks.
-
Know how to explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
-
Concept of innovation, including its key elements and techniques
-
Know how to apply techniques to develop and maintain a culture of innovation​
​
7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy:
-
Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
-
How to define and communicate a vision and a strategy
-
Know how to use business cases to advocate for a Digital and IT Strategy​
​​
8. Understand how to implement a Digital and IT Strategy
-
Know how to define operating models for digital organizations
-
Know the major skills required of leaders in a digital organization
-
Apply the following approaches to strategy coordination and implementation: Large-scale transformation, Incremental transformation, Mergers and acquisitions, Individual changes.
-
Approaches to POMs (parallel operating models)
-
Know how to assess success of a Digital and IT Strategy
-
Know the typical activities of a digital transformation programme
